Frequently Asked Questions
Orders
When will my order ship?
Every item is made to order just for you. Please allow 2–5 business days for production before your order ships.
Once your order is on its way, you'll receive a tracking email.
How long does shipping take?
United States
Standard Shipping: 3–7 business days
International
Typically 7–21 business days, depending on your location and customs processing.
Please note that holidays and carrier delays may occasionally extend shipping times.
Can I track my order?
Yes.
As soon as your order ships, you'll receive an email with a tracking number so you can follow its journey.
Do you ship internationally?
Yes. We ship to most countries worldwide.
Shipping rates and delivery times are calculated during checkout.
Customers are responsible for any customs duties or import taxes required by their country.
Products
Are your shirts printed after I order?
Yes.
Every garment is produced specifically for your order. This helps reduce waste and allows us to create responsibly without maintaining excess inventory.
What shirts do you print on?
We use premium-quality garments selected for their comfort, durability, and print quality.
Product pages include fabric details, fit information, and sizing recommendations.
How do your shirts fit?
Most shirts have a modern unisex fit.
If you're between sizes or prefer a relaxed fit, we recommend sizing up.
Please review the sizing chart on each product page before ordering.
Will the print fade?
Our garments use high-quality printing techniques designed for long-lasting color and durability.
For the longest life:
Wash cold
Turn inside out
Tumble dry low or hang dry
Avoid bleach
Do not iron directly on artwork
Returns & Exchanges
Can I return my order?
Since every item is made specifically for you, we do not accept returns for:
Ordering the wrong size
Changing your mind
Color preference
Please check the sizing chart before purchasing.
What if my item arrives damaged or incorrect?
If your order arrives:
damaged
misprinted
defective
or you received the wrong item
please contact us at hello@joelbear.com. with subject line “Damaged goods” within 14 days of delivery with:
your order number
photos of the issue
We'll make it right!
Can I exchange for a different size?
Because every item is made to order, we cannot offer size exchanges.
Please double-check measurements before ordering.
Payments
Is checkout secure?
Absolutely.
All payments are securely processed using encrypted payment technology.
We never store your payment information.
About Joel Bear
Who is Joel Bear?
Joel Bear is an artist, painter, designer, and musician creating artwork inspired by adventure, faith, surfing, nature, and the beauty found in everyday life.
Every collection begins as original artwork before becoming wearable pieces designed to be lived in.
Why are your products made to order?
Making products on demand helps reduce unnecessary waste and overproduction.
Instead of producing large inventories that may never sell, every piece is created specifically for the person who ordered it.
Where are your products made?
Our apparel is produced through trusted fulfillment partners using premium printing methods and shipped from the facility closest to your delivery location whenever possible.
Support
I entered the wrong shipping address.
Contact us as soon as possible.
If your order hasn't entered production, we'll do our best to update it.
Once production begins, address changes may no longer be possible.
Can I cancel my order?
Orders begin production quickly.
If you need to cancel, contact us immediately with in 24 hours.
While we'll do our best to help, cancellations cannot be guaranteed once production has started.
My package says delivered but I can't find it.
Please:
Check around your property.
Ask neighbors or your building manager.
Contact the shipping carrier.
If you're still unable to locate your package after 48 hours, reach out to us and we'll help investigate.
My tracking hasn't updated.
Tracking updates can occasionally pause while the carrier processes your shipment.
If there has been no movement for more than 7 business days, please contact us.
How can I contact you?
Email us anytime at:
We typically respond within 1–2 business days.
Sustainability
Why don't you keep inventory?
We believe in creating thoughtfully rather than producing excess.
Every order is made specifically for the person who purchases it, helping reduce waste while maintaining high-quality production.